Privacy policy
- We collect basic info like your name, contact details, and order history to process your purchases and support you.
- We never store your card, UPI, or bank details — that's handled entirely by secure payment gateways.
- We don't sell or rent your data to anyone.
- We share data only with the services that help us run the store (like Shopify, our logistics partners, and payment gateways).
- You can ask us to access, correct, or delete your data anytime by emailing support@momssunshine.in.
- This policy follows India's Digital Personal Data Protection Act, 2023 (DPDPA).
This Privacy Policy explains how Moms Sunshine ("we", "our", "us") collects, uses, discloses, and safeguards personal information obtained through our website, products, customer interactions, and related services (the "Services"). This Policy is drafted in accordance with the Digital Personal Data Protection Act, 2023 ("DPDPA") and other applicable Indian data protection laws.
By using our Services, you ("Data Principal") agree to the practices described in this Privacy Policy. Moms Sunshine is the "Data Fiduciary" for the personal data described below.
1. Who This Applies To
This Policy covers anyone who interacts with Moms Sunshine — customers, website visitors, and anyone who contacts us through any channel.
2. What Information We Collect
We only collect what we actually need to run the business and serve you well:
Your basic details
- Name
- Phone number, email address, and delivery address
Your orders and service history
- Order details
- Warranty registrations
- Support requests and customer service conversations
Your communications with us
- Emails, messages, feedback, and call records with our support team
Technical info
- IP address, browser type, device info, and basic analytics from cookies
3. We Never Touch Your Payment Details
Moms Sunshine does not collect, store, or process card numbers, CVVs, PINs, UPI credentials, or net banking passwords. All payments go through secure, authorized third-party payment gateways — we never see or hold that information.
4. We Run on Shopify
Our store is built and hosted on Shopify, which processes certain data (like order and checkout details) on our behalf to keep things running. Shopify may also use this data — combined with data from other merchants — for fraud prevention and platform improvements, and may store data outside India as part of that. You can read Shopify's own policy here: Shopify Consumer Privacy Policy.
5. Why We Use Your Information
- To process and fulfil your orders
- To send you marketing or promotional messages, where allowed
- To improve our products and your shopping experience
- To keep you updated on orders, offers, or policy changes
- To provide customer support
- For internal training and quality checks
- To meet legal or regulatory requirements
6. Our Legal Basis for Using Your Data
We rely on one or more of these grounds:
- Your consent
- Fulfilling our contract with you (e.g., processing an order)
- Legal obligations we must follow
- Legitimate business interests, as long as they don't override your rights
7. Who We Share Data With
We only share data where it's genuinely needed:
- Shopify and other service providers (logistics, IT, analytics, customer support)
- Payment gateways (just to confirm your transaction went through)
- Government or law enforcement, if legally required
We never sell, rent, or trade your personal data.
8. If You're a Parent or Guardian
Our Services aren't directed at children, and we don't knowingly collect a child's (under 18) personal data without a parent or guardian's consent, as required under the DPDPA. If a form on our site (like product registration) asks for a baby's date of birth for warranty or sizing purposes, that's collected only with the parent/guardian's consent and used only for that purpose.
If you believe your child's data was shared with us without proper consent, contact us using the details in Section 13 and we'll delete it.
9. How Long We Keep Your Data
We keep your data only as long as we need it — to serve you, meet legal requirements, or resolve disputes. After that, it's securely deleted or anonymized.
10. How We Protect Your Data
We use reasonable technical and organizational safeguards to protect your data from unauthorized access, loss, or misuse. That said, no system is 100% unbreakable, and we can't guarantee absolute security.
11. Your Rights
You have the right to:
- See what data we hold about you
- Ask us to correct anything inaccurate
- Withdraw your consent at any time
- Ask us to delete your data, within legal limits
- Nominate someone to exercise these rights on your behalf if something happens to you, as provided under the DPDPA
To withdraw consent: email support@momssunshine.in anytime. Note that withdrawing consent may limit our ability to serve you (e.g., we can't ship an order without your address).
12. Cookies
We use cookies to improve your experience and understand how people use our site. You can turn these off in your browser settings, though some site features may not work as well without them.
13. Grievance Officer
If you have a complaint about how we handle your data, reach out to:
Name: [Insert Grievance Officer Name] Designation: Grievance Officer Email: support@momssunshine.in Address: Moms Sunshine, 19 Selvapuram Main Road, Tiruppur, 641607, Tamil Nadu, India
We'll acknowledge and address complaints within the timelines required by law.
14. Changes to This Policy
We may update this Policy from time to time as our business or the law changes. The latest version will always be posted here, with an updated date.
15. Contact Us
Questions, concerns, or privacy requests? Reach us at:
Moms Sunshine Email: support@momssunshine.in Phone: +91 81 2291 0610 Website: https://shop.momssunshine.in/ Address: 19 Selvapuram Main Road, Tiruppur, 641607, Tamil Nadu, India
16. Governing Law
This Policy is governed by the laws of India, and any disputes will fall under the exclusive jurisdiction of the courts in Tamil Nadu, India.