Cancellation & Refund Policy
We prioritize hygiene, safety, and customer satisfaction. As our products are used for infant feeding and personal care, please read this policy carefully before placing your order.
Cancellation Policy
- You may cancel your order within 1 hour of order confirmation, directly from your account, or by contacting us.
- Once an order has shipped, it cannot be cancelled, stopped, or redirected.
Refund Policy
Moms Sunshine primarily offers exchanges and replacements. Refunds are issued only in cases where an exchange or replacement is not possible.
- Approved refunds are processed to the original payment method within 7–10 business days, with an additional 3–7 working days for the amount to reflect, depending on your bank.
- On cancellations and refunds alike, a ~4.72% payment gateway and Shopify processing charge applies (2% gateway + 2% Shopify, plus 18% GST) — these charges are levied on us and are non-refundable.
- Discount vouchers/coupons used for payment are treated as used, even if the order is cancelled or returned, and cannot be reissued.
- A parcel-opening (unboxing) video is mandatory to process any refund claim — it must clearly show the sealed parcel, the unsealing, and the contents.
To request a cancellation or refund, contact us via:
- Email: support@momssunshine.in
- WhatsApp: 8122910610
Important Note
Our technical team's decision on defect verification is final and binding. This policy applies only to purchases made directly through our official Instagram page and momssunshine.in. Orders placed on Amazon are governed by Amazon's own return, replacement, and refund policies — please raise those requests through your Amazon account or Amazon customer support.
For any queries, please reach out to us:
- Email: support@momssunshine.in
- WhatsApp: 8122910610