Shipping Policy

At Moms Sunshine, we strive to ensure safe, timely, and reliable delivery of our products to support your breastfeeding journey.

📍 1. Shipping Locations

• We currently ship across India.
• Orders are delivered to addresses serviceable by our courier partners.
• Shipping availability may vary for remote or non-serviceable PIN codes.

⏱️ 2. Order Processing Time

• Orders placed before 4:00 PM are dispatched the same day.
• Orders placed after 4:00 PM are dispatched the next business day.
• Orders placed on Sundays or government holidays are processed on the next working day.
• During peak periods (sales, festivals, promotions), processing times may be slightly extended.

🚚 3. Shipping & Delivery Timeline

Delivery timelines may vary depending on:

• Customer location
• Courier partner
• Weather conditions
• Regional restrictions or unforeseen delays

💰 4. Shipping Charges

• Shipping charges (if applicable) will be clearly displayed at checkout before order confirmation.
• Any promotional free shipping offers will be mentioned on the website or product listing.

📦 5. Order Tracking

• Tracking details are uploaded the day after dispatch at 11:00 AM.
• You will receive an email with your tracking ID once it's uploaded.
• You can also check tracking status anytime on our website.
• Tracking updates may take 24 hours to reflect after dispatch.

🛡️ 6. Packaging & Safety

• All Moms Sunshine products are securely packed to prevent damage during transit.
• Hygiene-sensitive products are sealed and packed carefully to ensure safety for mothers and babies.

❗ 7. Delivery Issues

A. Delayed Delivery

• If your order is delayed beyond the estimated timeline, please contact us for assistance.

B. Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect product, notify us within 24 hours of delivery with:
  • A full parcel opening (unboxing) video, unedited, from start to finish
  • Clear photos of the product
  • Order ID number
  • Invoice details

Such cases will be handled as per our Exchange & Returns Policy.

↩️ 8. Undelivered / Returned Shipments

• If a shipment is returned due to:
  • Incorrect address
  • Customer unavailability
  • Refusal to accept delivery
  re-shipping charges may apply.
• Refunds (if applicable) will be processed after deducting shipping and handling charges.

🏠 9. Change of Address

• Address changes are possible only before order dispatch.
• Once shipped, address modification requests cannot be accommodated.

🤝 10. Third-Party Courier Services

• Moms Sunshine uses reliable third-party courier partners for deliveries.
• Any delivery delays caused by courier partners are beyond Moms Sunshine's direct control, but we will assist in resolution wherever possible.