Warranty Policy

Moms Sunshine – Warranty Policy (Motor Unit)

At Moms Sunshine, we are committed to providing safe, reliable, and high-quality breastfeeding support products. This Warranty Policy explains the terms and conditions applicable to the motor unit (pump hub) of Moms Sunshine breast pumps.

1. Warranty Coverage

  • All Moms Sunshine motor units are covered under a 1-Year Service Warranty from the date of purchase.
  • Warranty claims are subject to verification and approval by the Moms Sunshine technical team.
  • This warranty is applicable only for manufacturing defects.
  • This warranty applies only to the original purchaser and is non-transferable.
  • The product is designed for single-user use only. Sharing the product may void the warranty due to hygiene and safety concerns.
  • The motor unit is not waterproof. Any liquid damage — water, milk, or otherwise — is not covered under warranty (see Section 3).
  • This warranty covers only the motor unit (pump hub). Flanges, valves, diaphragms, tubing, and other accessories are consumables and are not covered under warranty at any point — see Section 3(B).

2. What the Warranty Covers

The warranty includes:

  • Manufacturing defects in the motor unit / pump hub.
  • Based on technical evaluation, Moms Sunshine may:
    • Repair the unit, or
    • Replace it with an equivalent new or refurbished unit.
  • Any replacement unit will carry only the remaining warranty period of the original product.
  • Diagnostic findings and assessment details will be shared with the customer for transparency.

3. What the Warranty Does NOT Cover

The warranty will not apply under the following circumstances:

A. Product Damage / Misuse

  • Water damage or milk damage to the motor unit or pump.
  • Damage caused by improper handling, including:
    • Unauthorized disassembly, repair, or modification
    • Accidental drops, falls, or impact damage after purchase
    • Improper storage or maintenance (exposure to extreme temperature, soaking, pressure, etc.)

B. Component Wear & Tear

  • Normal wear and tear of consumable or detachable components, including flanges, valves, diaphragms, and tubing. This wear is expected and normal for breast pump accessories, and is not a manufacturing defect.
  • Duckbill Valves — We recommend all duckbill valves be replaced every 4–5 weeks.
  • Diaphragms — We recommend diaphragms be replaced every 4–6 months.
  • Tubing — We recommend tubing be replaced every 6–12 months. However, you should check the condition of your tubing frequently and replace it as soon as you notice wear and tear, such as:
    • Mold in the tubing (which can cause dangerous diseases to your baby)
    • Dirt or discoloration that doesn't come out when you wash it
    • Cracks or breakage
  • Discoloration, fading, or material deterioration due to natural aging or regular use.

C. External Factors

  • Damage due to power fluctuations or electrical surges
  • Damage caused by fire, floods, or natural disasters
  • Damage caused by use of incompatible or non-Moms Sunshine accessories or spare parts

D. Documentation Issues

  • Warranty claims without:
    • Original purchase invoice
    • Valid proof of purchase

E. Improper Usage

  • Product not used as per the instructions mentioned in the user manual
  • Use of the pump as a shared device

4. Service Timeline & Shipping

  • Warranty inspection, repair, or replacement may take 7–14 business days, depending on the nature of the issue and product availability.
  • Customers are responsible for shipping the product to our service center for inspection.
  • If the claim is approved, Moms Sunshine will cover return shipping of the repaired/replaced unit; if the claim is not approved, return shipping will be at the customer's cost.

5. Limitation of Liability

  • Moms Sunshine shall not be liable for any indirect, incidental, or consequential damages, including loss of milk, inconvenience, or personal loss arising from product use.

6. Contact Us & How to Claim Warranty

To initiate a warranty claim, please contact us with valid purchase proof:

📧 Email: support@momssunshine.in
📱 WhatsApp (Text Only): 8122910610
🔗 Or visit our Contact Us page.

  • We aim to acknowledge all complaints within 48 hours and resolve them within 30 days.

7. Related Policies

For replacement-related requests outside manufacturing defects — such as change-of-mind, exchange, or cancellation — please refer to our Exchanges and Returns Policy or Cancellation and Return Policy.

To register your product for warranty tracking, visit our Register Your Purchase page.