Exchanges and Returns

At Moms Sunshine, we prioritize hygiene, safety, and customer satisfaction. As our products are used for infant feeding and personal care, our Exchange & Returns Policy is designed to protect both mothers and babies.

1. Eligibility for Returns / Exchanges

Returns or exchanges are accepted only under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The issue is reported within 48 hours of delivery
  • The product is unused, unwashed, and in original condition
  • All original packaging, accessories, manuals, and invoice are intact

⚠️ Due to hygiene and safety concerns, used or opened products are not eligible for return or exchange, except in case of verified manufacturing defects.

2. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Products that have been used, washed, or sterilized
  • Breast pumps or accessories showing milk residue, water exposure, or physical damage
  • Consumable or hygiene-related items such as:
    • Silicone parts
    • Valves
    • Diaphragms
    • Tubes
    • Breast shields
  • Products damaged due to:
    • Improper usage
    • Accidental drops
    • Unauthorized repairs or modifications
  • Orders placed incorrectly by the customer (wrong model, color, or variant)

3. Exchange Policy

  • Exchanges are permitted only for manufacturing defects or transit damage, after verification.
  • The exchange will be processed only after inspection and approval by the Moms Sunshine technical team.
  • Replacement will be for the same product model, subject to availability.
  • If the same model is unavailable, an equivalent product may be offered.

⏳ Exchange processing time: 7–14 business days

4. Returns & Refunds

  • Refunds are issued only if a replacement is not possible.
  • Approved refunds will be processed to the original payment method.
  • Refund timelines:
    • Processing: 7–10 business days after approval
    • Bank credit may take an additional 3–7 working days, depending on your bank

5. How to Request a Return or Exchange

To initiate a request, please contact us within 48 hours of delivery with:

  • Order ID / Invoice copy
  • Clear photos or videos showing the issue
  • Brief description of the problem

📧 Email: support@momssunshine.in

📱 WhatsApp (Text Only): 8122910610

Requests without valid proof or beyond the reporting window may not be accepted.

6. Important Notes

  • Moms Sunshine reserves the right to reject any return or exchange if the product does not meet eligibility criteria.
  • Decision of the Moms Sunshine quality and technical team will be final and binding.
  • This policy is applicable only to purchases made through authorized Moms Sunshine sellers.